As part of the Pre-Training Review, we will assess your level of digital literacy by:
• Asking you to undertake a self-assessment quiz.
• Discussing the quiz outcomes with you.
• Making recommendations about whether the course is suitable for you as well as identifying areas that require additional support.

You will access your learning materials using the Catapult learning management system or via email depending on the course and unit of competency you are undertaking. The following are the minimum information technology requirements for you to access your course materials:
• A desktop or laptop computer, however many aspects of the course can be accessed via smartphone or tablet.
• Microsoft Office 2003 or later.
• A reliable internet connection with the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.

FYI Training ensures learning materials are presented in a variety of formats to optimise the learning experience, including:

• Interactive weekly classes (For Early childhood classes)
• Videos
• Handouts
• Presentations
• Online portal

FYI Training provides simulation experiences and study days in the classroom to engage with other students and your trainer.
Ongoing feedback will be provided as you study through:
• Interaction with teachers via email, phone calls, face to face meetings and via zoom.
• Detailed feedback on your assessments.
The student support team is there to help also. We monitor your participation and engagement with your trainer. If it looks like you may need some help, we will contact you by email, phone, or SMS.

A minimum of two forms of assessment will be used for each unit of competency.
Forms of assessment will vary per course and per unit but will include a combination of the following:
• Observation
• Written assessment
• Third party report
• Workplace tasks
Where students are asked to demonstrate competency in practical skills, this will either done at work placement or in the classroom via simulation depending on the unit of competency.

All trainers and assessors delivering online courses at FYI Training undertake professional development in online delivery, as well as formal current teaching qualifications and current industry experience in their field of expertise.